Guest Info

Providing a home away from home for adult patients and their families while receiving medical care at WVU Medicine’s Morgantown campus.

Do I qualify to stay at the Rosenbaum Family House?

Rosenbaum Family House offers affordable lodging and support services to WVU Medicine outpatients and their adult family members. A patient must be 18 years of age or older, and guests must live at least 50 miles from Morgantown to qualify for a room.

Families of patients under 18 should contact the Ronald McDonald House at 304-598-0050 for accommodations.

Outpatients staying at Family House must have an appropriate caregiver.

Due to the unpredictable nature of medical treatment, we cannot guarantee the availability of rooms daily.

The nightly rate at the Rosenbaum Family House is $30. No guest is ever turned away due to inability to pay. Grateful guests and generous friends of Family House cover the balance.

Family House can only provide one room per patient, but we can assist your family in making arrangements to receive a discount at a local hotel if you require an additional room. Guests are responsible for payment of their hotel bill.

Due to the great demand for rooms, Family House always has a waiting list. Since guests may stay at Family House as long as the patient is undergoing medical treatment at WVU Medicine’s Morgantown area hospitals and clinics, we cannot predict when a room will become available for you and your family.

What else do I need to know?

Wait List Process

As rooms become available, they are given to the families who have been on the waitlist the longest. Long-term outpatients are given priority, and all room assignments are made at the director’s discretion. To remain on the waitlist, you are asked to check in before noon each day, by calling our front desk. If you fail to do so, your name will be removed.

Family House staff and volunteers can assist you in finding a local hotel until a room becomes available for you. Hotel discount rates range from $59 – $159 plus tax.

Please note that discount rates and rooms are subject to availability. Guests are responsible for payment of their hotel bill.

*Patients with WV Medicaid are required to contact Modivcare for eligibility before arriving at the Rosenbaum Family House. Please call 1-844-549-8353 for more information.

*Service animals (as defined by the Americans with Disabilities Act include guide, hearing, and service dogs) will be admitted to all areas of the Rosenbaum Family House when accompanying a disabled employee, patient, or visitor. Proof that the service animal is current on all vaccinations required by law, such as rabies vaccinations, ARE required PRIOR to checking in (This is per hospital policy and allowed under the Americans with Disabilities Act.) If vaccination records are not available, guests can be referred to a hotel using our discount. Guests can stay on the waitlist and after the documents are produced, can be offered a room once one becomes available. Emotional support, comfort animals, and therapy dogs are NOT service animals under Title II and Title III of the Americans with Disabilities Act and are not permitted to stay in Rosenbaum Family House.

For more information: https://adata.org/publication/service-animals-booklet

*Rosenbaum Family House is not responsible for lost or stolen items.