Guest Info

Providing a home away from home for adult patients and their families while receiving medical care at WVU Medicine’s Morgantown campus.

Is the Rosenbaum Family House right for me?

  • Are you or a family member receiving treatment from a WVU Medicine facility?
  • Do you live 50 miles or more from Morgantown, WV?
  • Is there a caregiver available who will accompany the patient to Rosenbaum Family House?
  • Has your medical team at WVU Medicine submitted a referral for your family to be added to our waitlist?
  • Is the person receiving treatment at least 18 years of age? If not, the Ronald McDonald House can help.

What else do I need to know?

Wait List Process

Due to the high demand for rooms, Family House always has a waiting list.  We cannot guarantee the availability of rooms daily.

Please call our front desk between 8:00 a.m. and 10:00 a.m. on the morning of your stay to confirm your room is still needed. While we cannot guarantee room availability, following this process gives you the best chance of securing a room. As rooms become available, they are given to the patients and families who have been on the waitlist the longest. Long-term outpatients are given priority.

Family House staff and volunteers can help you find a local hotel until a room becomes available. Please note that discount rates and hotel room availability are subject to hotel discretion. Guests are responsible for payment of their hotel bill.

*Patients with WV Medicaid are required to contact Modivcare for eligibility before arriving at the Rosenbaum Family House. Please call 1-844-549-8353 for more information.

*Service animals (as defined by the Americans with Disabilities Act, including guide, hearing, and service dogs) will be admitted to all areas of the Rosenbaum Family House when accompanying a disabled employee, patient, or visitor. Proof that the service animal is current on all vaccinations required by law, such as rabies vaccinations, is required PRIOR to checking in (This is per hospital policy and allowed under the Americans with Disabilities Act.) If vaccination records are not available, guests can be referred to a hotel at a discounted rate. Guests can stay on the waitlist, and after the documents are produced, can be offered a room once one becomes available. Emotional support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the Americans with Disabilities Act and are not permitted to stay in Rosenbaum Family House.

For more information: https://adata.org/publication/service-animals-booklet